PRIVACY NOTICE & COOKIE POLICY

We collect information about you on our website to enhance your experience.

 

Who We Are

We are Studio Perry Green, Nether End Barn, South End, Perry Green, Herts, SG10 6EP registered in England and Wales with Registered Number 16203420. Your privacy is important to us, and this privacy policy outlines how and why we use your personal information.

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What Is a Privacy Notice?

This notice explains our obligations and promises to you regarding the types of personal data we may collect when you shop, contact us, or browse our website. It details how we store, handle, and protect your information.

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What Personal Data Do We Collect and When?

We may collect the following information about you:

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• Title, full name, date of birth/age, gender, and other relevant demographic details

• Contact information, including postal addresses (billing and delivery), email addresses, and phone numbers

• Social media usernames

• Order and purchase details

• Interactions with us, such as contacting our Client Services team (calls may be recorded), or visits to our website or app

• IP address and information about the device you use to browse our website

• Communication and marketing preferences

• Any publicly available data shared via public platforms

• Data from cookies, including information on devices used for purchases 

• Your location

• Online browsing behaviour, including items stored in your shopping cart

• Information shared in your reviews or survey responses

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This list is not exhaustive. In some cases, additional data may be required for the purposes outlined in this notice. Some personal data is collected directly, such as when you create an account or contact customer support. Other data is collected indirectly, such as during online browsing or shopping activities. We may also collect data from third parties who have your permission to share it with us, or from publicly available sources. Our websites are not intended for individuals under 16, and we do not knowingly collect data from children.

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We collect this information in the following circumstances:

• When you register or use our website

• When you register or use our app

• When you allow social media platforms to share your data with us

• When you contact us by phone or email

• When you complete surveys or leave reviews

• When you complete forms for transactional, employment, or other purposes

• When you have given a third party permission to share your information with us

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How Do We Use Your Personal Data?

We use your personal data in the following ways:

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• To personalise your shopping experience on our website

• To manage orders, deliver products, process payments and refunds (including to ensure secure payment and prevent fraud)

• To manage any accounts you hold with us

• To respond to your queries, refund requests, and customer service enquiries

• To keep a record of your interactions with us and maintain up-to-date contact information

• For statistical, analytical, or survey purposes to improve our website and services

• To allow third parties to carry out technical, logistical, or other business functions on our behalf (such as advertising on social media platforms you use)

• To send you information about our business, products, or special offers (where you are an existing customer or have consented)

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Marketing

We use your personal data for marketing purposes to ensure you're kept informed about Studio Perry Green. This may include sending you postal mail, texts, and/or online media communications through social media platforms or search engines.

You have the right to opt out of receiving promotional communications at any time by:

• Contacting our Client Services team at hello@studioperrygreen.com

• Using the “unsubscribe” link in emails or the “stop” number in texts

• Contacting our data protection officer via email at hello@studioperrygreen.com or by post to; Data Protection Officer, Studio Perry Green, Nether End Barn, South End, Perry Green, Herts, SG10 6EP

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Personalisation and Automated Decision Making
You may see personalised banner advertisements while browsing other websites. These ads are provided by us through external service providers using methods such as pixels, web beacons, ad tags, mobile identifiers, and cookies. You can disable cookies at any time.

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We may also analyse your browsing and purchasing activities and responses to marketing communications. This analysis, combined with demographic data, helps us contact you with relevant products, services, and offers tailored to your interests. Automated decision-making technology may be used to ensure that marketing communications are suited to you based on your demographic information, interests, online behaviour, and engagement.

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We may also review data from external social media platforms you use (e.g., Twitter, Facebook) to enhance personalisation and provide services via third-party apps.

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Why Are We Allowed to Handle and Store Your Personal Data?

We rely on several legal bases to process your personal data:

• Consent: If you are not an existing customer, we may ask for your consent to process your data for marketing purposes.

• Contractual obligations: When you purchase products, we must process your data to fulfill your order.

• Legal compliance: In some cases, we may be required by law to process your data, for example, to share information with authorities if criminal activity is suspected.

• Legitimate interest: We may use your data to help us run our business, such as managing customer accounts or improving the services we provide.

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How Do We Protect Your Personal Data?

We take your data protection seriously. Our team follows strict internal policies and employs various security technologies to keep your personal data safe.

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How Long Do We Keep Your Personal Data?

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, subject to any legal requirements. Once it's no longer needed, we either delete it or anonymise it. Anonymised data helps us optimise our services.

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Who Else Sees Your Personal Data?
We may share your personal data with trusted third parties in the following circumstances:

• To process your order (e.g., with delivery providers or third-party payment processors)

• To address complaints or customer service issues

• To detect fraudulent activity or assist law enforcement

• To enhance your shopping experience through personalised offers and updates

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When sharing data with third parties, we ensure they:

• Only receive the data necessary to perform their specific function

• Use the data solely for its intended purpose

• Implement proper security measures to protect your data and delete it once the task is complete

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Where Is Your Data Stored?
 

In some cases, we may transfer your personal data outside the European Economic Area (EEA), particularly when service providers are located outside the EEA. If your data is transferred outside the EEA, we ensure compliance with data protection laws and that the data is securely handled.

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What Rights Do You Have Over the Data We Store?

You have the right to correct any inaccurate or incomplete information we hold about you. You can update your information by contacting our customer service team for assistance: hello@studioperrygreen.com

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If we process your data based on our legitimate interest, you can ask us to stop processing it, unless we have a legitimate overriding reason to continue.

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You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in emails

• Contacting our Client Services team at hello@studioperrygreen.com

• Updating your preferences in your account settings or via our app

• Disabling push notifications in your phone settings

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You can also write to:

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The Data Protection Officer
Studio Perry Green

Nether End Barn

South End

Perry Green

Herts 

SG10 6EP 

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You may still receive communications for a brief period after changing your preferences as our systems update.

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What to Do if You're Unhappy with How We Handle Your Data
 

If you're dissatisfied with how we handle your personal data, please contact our data protection officer. If you're still unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by calling 0303 123 1113 or visiting www.ico.org.uk/concerns.

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If you're outside the UK, please contact the relevant data protection authority in your country.

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We may update this notice periodically, so please check back for the latest version.